Help for the technology you use every day, and the problems nobody else wants to touch.
Use Info Hazard Solutions as an ongoing partner, bring us in for a focused project, or call when a website, system or device simply is not working.
ONGOING OR AS NEEDEDManaged Support
Reliable technology support gives your team a consistent place to turn when questions, problems or new projects arise. We provide ongoing care for the computers, accounts, networks and systems behind your organization.
Support can be structured as a monthly relationship or provided as needed. Monthly plans combine proactive monitoring and security with a defined amount of user support, while additional projects and on-site work can be scoped separately.
Managed support can include
- Help desk and remote support
- Onsite support and office visits
- Computer setup and maintenance
- User onboarding and offboarding
- Microsoft 365 administration
- Google Workspace administration
- Email and account management
- Security updates and patching
- Antivirus and endpoint protection
- Backups and recovery checks
- Wi-Fi, printers and office networking
- Vendor coordination and documentation
Managed support is designed primarily for organizations with approximately 10 to 30 users. Plans are tailored around the number of people, devices, systems, support hours and response expectations involved. Remote support is available nationwide, with on-site service available throughout Chicago and the surrounding suburbs.
Protect the systems your organization depends on.
Security is not a single product or one-time installation. We help identify weak points, improve protection and build practical safeguards around your people, devices, accounts, networks and data.
Cybersecurity can be incorporated into managed support or scoped separately as an assessment, improvement project or incident response engagement.
Security services can include
- Continuous endpoint protection and automated monitoring
- Security-readiness assessments
- Threat-alert review and response coordination
- Operating-system and application patching
- Account, permission and administrative-access reviews
- Multifactor authentication and password-management improvements
- Email security and phishing-risk reduction
- Firewall and network-security reviews
- Backup and recovery-readiness reviews
- Former employee and vendor access cleanup
- Security incident investigation and remediation
- Practical security recommendations for employees
Monitoring operates continuously. Guaranteed response times and after-hours assistance are available through separately defined service levels.
BUSINESS SYSTEMS & E-COMMERCEConnect the systems that keep your business moving.
Your website, online store, inventory, orders and internal platforms should work together instead of creating more manual work. We help businesses choose, configure, connect and improve the systems behind their daily operations.
We can implement a new platform, improve what you already have or troubleshoot a process that has become unreliable. We also train your team so they can confidently handle the day-to-day work.
Business systems services can include
- Website design, rebuilding and ongoing management
- WordPress and Shopify configuration and support
- E-commerce store setup and improvement
- Product listings for Amazon, eBay, Wayfair and other marketplaces
- Inventory, purchasing and order-management systems
- Point-of-sale and payment systems
- EDI configuration, mapping and troubleshooting
- CRM, scheduling and customer-management platforms
- Payroll platform setup and technical support
- Product, customer and inventory data cleanup
- Bulk imports, exports and platform migrations
- System integrations, workflows and automation
- Vendor coordination and inherited-system troubleshooting
- Team training, documentation and handoff
We primarily support the technology and workflows behind these platforms. We can also help your existing employees understand, manage and improve the systems they use every day.
Build a reliable foundation for every system you use.
A dependable network connects your people, computers, phones, cameras, servers and cloud services. We design and improve business infrastructure that is understandable, maintainable and appropriate for the way your organization actually works.
Whether you are improving an existing office, opening a new location or trying to understand equipment left behind by a previous provider, we can assess the environment and create a practical path forward.
Infrastructure services can include
- Business Wi-Fi planning, installation and improvement
- Wired-network design and Ethernet cable installation
- Managed and unmanaged network switches
- Power over Ethernet equipment and planning
- Firewalls, routers and internet-service configuration
- UniFi network design, configuration and management
- Network segmentation and guest Wi-Fi
- Server and network-rack installation
- Windows servers, workgroups and Active Directory
- Network-attached storage and shared file systems
- NAS, Samba and business file-sharing configuration
- Backup storage and recovery planning
- VoIP and business phone systems
- Security-camera networks and installation
- New-office and office-move technology planning
- Network documentation and equipment inventory
- Troubleshooting slow, unstable or inherited networks
On-site infrastructure work is available throughout Chicago and the surrounding suburbs. Remote configuration, planning and support are available nationwide.
TECHNOLOGY AUDITS & PROJECTSUnderstand what you have and decide what comes next.
Technology decisions become difficult when systems have grown without a plan, responsibilities are unclear or several vendors each manage a different piece. We help you understand the current environment, identify meaningful improvements and prioritize what should happen next.
We can serve as a practical advisor, develop a technology roadmap and implement clearly defined projects. Recommendations are based on your organization’s needs, budget and capacity rather than a predetermined product or sales package.
Consulting and project work can include
- Technology environment and infrastructure assessments
- Security-readiness and risk assessments
- Hardware, software and account inventories
- Technology budgeting and improvement roadmaps
- Hardware recommendations, purchasing and configuration
- Computer, server and storage migrations
- Office moves and new-location technology planning
- Network and infrastructure improvement projects
- Platform selection and implementation planning
- Vendor and service-provider reviews
- Backup and recovery planning
- Administrative-access and account-ownership reviews
- Inherited-system discovery and cleanup
- Project planning and implementation
- Operational workflow and efficiency reviews
- System documentation for internal use and handoff
- Staff training and technology guidance
- Ongoing advisory and consultation services
Consultations are strongly recommended before larger projects. They give us an opportunity to understand the environment, define the scope and determine whether the work is a good fit before implementation begins.
Help your team spend less time sorting through busywork.
Useful automation does not have to replace your staff or rebuild your entire business. Small improvements can reduce repetitive work, organize information and help your team make better use of the knowledge it already has.
We help organizations identify practical opportunities for automation and AI, choose appropriate tools and develop workflows that employees can understand, verify and use responsibly.
Efficiency improvements can include
- Spreadsheet automation and reusable templates
- Pivot tables, reporting and operational dashboards
- Data cleanup, transformation and organization
- Bulk imports, exports and record updates
- Scheduled tasks and lightweight scripts
- Low-code workflows and business automations
- Meeting summaries and organized takeaways
- Email-thread summaries and actionable next steps
- Task, priority and checklist generation
- Internal procedures and workflow documentation
- Research assistance and decision support
- Customer-service and internal knowledge resources
- Product-description and listing assistance
- Brainstorming, planning and strategy development
- Responsible AI-use guidance and staff training
- Review processes for checking AI-generated work
Our approach is to use AI as a thoughtful assistant rather than an unquestioned replacement for human judgment. Your team should understand the problem, verify the output and remain responsible for the final decision.
TROUBLESHOOTING & EMERGENCY SUPPORTWhen something is broken, we stay with the problem.
Some problems do not fit neatly into a support category. A system stops working, access disappears or several vendors point toward one another without resolving the underlying issue. We investigate the complete problem and work toward a practical resolution.
Emergency assistance is available even without an existing support agreement. Remote support is available nationwide, with on-site service throughout Chicago and the surrounding suburbs.
We can troubleshoot problems involving
- Slow, unstable or unresponsive computers
- Email, account and sign-in problems
- Lost passwords and account recovery
- Missing administrative access
- Internet, Wi-Fi and network instability
- Server, storage and shared-drive failures
- Website, domain, DNS and business-email failures
- Software errors and failed integrations
- E-commerce, inventory and order-processing problems
- Data imports, exports and synchronization failures
- Printers, scanners and shared office devices
- VoIP and business phone-system problems
- Conference-room audio and video systems
- Digital-audio routing and networked audio
- Backup and recovery failures
- Security alerts and suspicious activity
- Former employee or vendor access
- Undocumented and inherited systems
- Problems involving multiple systems or vendors
After-hours, weekend and emergency work is billed at emergency rates and may require a minimum service commitment. Guaranteed response times are available through managed-support agreements with appropriate service levels.