Clear starting points. A plan shaped around your actual needs.
Every organization has a different combination of people, devices, systems and support expectations. The examples below provide a realistic place to begin without forcing every client into the same package.
Final recommendations and pricing follow a conversation about your environment, priorities and the amount of ongoing support your team is likely to use.
- Number of users and managed devices
- Expected support volume
- Response-time requirements
- Security and monitoring requirements
- Servers, networks and cloud platforms
- Onsite service and travel
Most managed-support relationships begin with a technical assessment and a 12-month service agreement.
Choose the level of support your team is likely to use.
Every managed plan provides proactive oversight and endpoint protection. Managed Essentials focuses on monitoring, maintenance and security. Higher tiers add defined support capacity, broader administration and faster response options. Exact inclusions are established in each service agreement.
Rates shown use the 12-month agreement. Final scope is confirmed before service begins.
Managed Essentials
Typical monthly minimum: $500
Best for small teams that want proactive monitoring and security, with technical support available when needed.
MONITORING + SECURITY
- Endpoint monitoring and health alerts
- Automated maintenance and operating-system patching
- Managed endpoint security
- Device inventory and basic documentation
- Alert review and response recommendations
- Remote support available separately
Managed Support
Typical monthly minimum: $1,000
Best for organizations that want routine remote assistance and day-to-day platform administration included.
MONITORING + POOLED SUPPORT
- Everything in Managed Essentials
- Defined pooled remote-support capacity
- Central help-request and ticket tracking
- User onboarding and offboarding support
- Routine Microsoft 365 or Google Workspace administration
- Quarterly technology and security check-in
Managed Partnership
Typical monthly minimum: $1,500
Best for teams that need priority response, ongoing technology planning and broader system coordination.
PRIORITY SUPPORT + TECHNOLOGY PLANNING
- Everything in Managed Support
- Larger pooled remote-support capacity
- Priority response and optional SLA targets
- Scheduled technology planning and budgeting
- Expanded system and vendor coordination
- Onsite support allowance when included in the agreement
Managed service fees do not include unlimited help-desk time. Support for Managed Essentials is billed separately or added through a support block. Higher tiers include a clearly defined amount of pooled support capacity. Covered systems, response targets and additional hourly rates are established before the agreement begins.
Bring us in for one problem, one project or one important decision.
Managed support is not required for every engagement. Remote troubleshooting, onsite work, technical assessments and defined projects can be scheduled separately.
These rates are starting points. Complexity, urgency, travel, after-hours work and the condition of inherited systems may affect the final quote.
Remote support
One-hour minimum. Appropriate for troubleshooting, configuration, account assistance, consultation and focused technical work that can be completed remotely.
Onsite support
Two-hour minimum. Available throughout Chicago and the surrounding suburbs. Travel charges may apply outside the normal service area.
Emergency and after-hours support
Two-hour minimum. Availability is not guaranteed without an existing service agreement. New clients must provide clear authorization and payment arrangements before emergency work begins.
Assessments and defined projects
Technical audits, migrations, infrastructure work, websites, business-system improvements and implementations are quoted according to scope and required documentation.
Business-critical home-office and residential work is accepted selectively and generally requires a minimum engagement of approximately $400.
Add the systems and support your organization actually needs.
Managed plans begin with endpoint oversight and an agreed level of user support. Additional systems and responsibilities are included only when they are relevant to the organization.
Microsoft 365 or Google Workspace
Account administration, security configuration, email management, onboarding and offboarding.
Firewalls and network management
Managed firewalls, switches, wireless access points, network monitoring and configuration backups.
Backup and recovery
Cloud backup, workstation protection, server or NAS backup and scheduled recovery verification.
Servers and shared storage
Windows servers, Active Directory, NAS systems, shared folders, permissions and storage monitoring.
Additional support capacity
Larger pooled-hour allowances, faster response targets and expanded help-request coverage.
Onsite service
Scheduled office visits or included onsite allowances when the service agreement calls for hands-on support.
Software subscriptions, hardware, licensing, taxes, shipping and third-party vendor charges are billed separately unless specifically included in the proposal.
What to expect before an agreement begins.
The purpose of sample pricing is to establish a reasonable starting point. Your proposal will identify exactly what is covered, what is separate and how additional work is approved.
Let’s determine the right level of support before you pay for it.
Tell us about your team, systems and current challenges. We will help identify the appropriate starting point and explain what should be managed, handled as a project or left alone.